Privacy Policy

Our website address is https://www.crosscap.com. This website is operated by Crosscap Media Services, Inc ("we," "us," or "our"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with us.

Information you provide to us, such as through contact forms, email, or phone calls:

• Your name
• Email address
• Phone number
• Any other details you provide in your message

Information collected automatically when you visit our website:

• IP address, browser type, and device information
• Pages visited, links clicked, and time spent on our site
• Referring website and general location data

• To respond to your inquiries and provide our services
• To improve our website and user experience
• To analyze website traffic and usage trends
• To send marketing communications, where permitted (see below)
• To maintain security and prevent fraud
• To comply with legal obligations

Cookies. We use cookies and similar technologies for essential site functionality, analytics, and marketing (including personalized advertising and remarketing). You can manage cookie preferences through our cookie banner or your browser settings. Where the law requires, we place non-essential cookies only after receiving your consent. Disabling non-essential cookies will not affect core site functionality. For details, see our Cookie Policy.

Third-party marketing tools. We use third-party platforms (such as marketing automation, advertising, and analytics providers) to deliver and measure our marketing campaigns. These providers may use cookies and tracking pixels and process data under their own privacy policies.

Marketing communications. If you provide your email address, and the law permits, we may send you newsletters, product updates, or promotional content. Where the law requires your consent, we will ask for it prior to sending marketing communications. You can opt out at any time by clicking "unsubscribe" in any marketing email or emailing info@crosscap.com. We will still send transactional messages related to services you use.

Behavioral advertising opt-out. You may opt out of interest-based advertising using the Network Advertising Initiative (www.networkadvertising.org) or the Digital Advertising Alliance (www.aboutads.info). You may also opt out of the sharing of your personal information for advertising by emailing info@crosscap.com or calling 1-855-479-7100.

We work with trusted third-party service providers (such as hosting, analytics, CRM, and marketing platforms) to operate our website and business. These service providers are contractually required to protect your data and only use it for the purposes we specify. We do not sell your personal information.

We maintain administrative, technical, and organizational safeguards designed to protect your information, including encryption, access controls, and regular security reviews, consistent with industry standards such as SOC 2. No system can guarantee absolute security, but we work to continuously maintain and improve our practices.

We retain personal data only as long as necessary to fulfill the purposes described in this Policy or as required by law, after which it is securely deleted or anonymized.

We process personal data based on your consent, our legitimate interests (such as improving our website, responding to inquiries, and marketing to our existing customers), contractual necessity, or legal obligation. We rely on your consent for non-essential cookies and for marketing communications where the law requires consent.

If you are in the European Economic Area (EEA) or the United Kingdom, you have the right to access, correct, delete, restrict or object to processing of, and port your personal data, and to lodge a complaint with your local data protection authority. You may also withdraw your consent at any time. To exercise these rights, email info@crosscap.com.

We may process your personal data in countries which may be outside the country where you live. When we transfer personal data out of the EEA or the United Kingdom, we use safeguards recognized by law, such as standard contractual clauses.

California residents have the right to know what personal information we collect, use, and share, request deletion of that information, correct inaccurate personal information, opt out of the sale or sharing of personal information (we do not sell personal data) and not be discriminated against for exercising these rights. To exercise these rights, email info@crosscap.com or call 1-855-479-7100.

Our website is intended for business users and is not directed at children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

• Email: info@crosscap.com
• Phone: 1-855-479-7100
• Website: https://www.crosscap.com